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CONTACT operates with a certificate system of Quality Management and Security and Skills Management.

Politica per la qualità€ e sicurezza
The CONTACT mission is to become the reference company for manufacturers, repairers and railway operators for the research, development and implementation of capture and diagnostic systems.
The vision is to promote the development of service and maintenance of rolling stock and components with particular focus on AV trains, with the aim of ensuring the market the presence of a qualified economic operator able to assist operators and railway companies throughout the national territory and internationally.
For the pursuit of the strategic priorities of the CONTACT, the General Management considers it of primary importance to orient the organization towards the complete satisfaction of the client, achieve better technical and organizational efficiency, pursue appropriate standards of technical product safety and, consequently, poses as company objective the ability to operate with quality management methods.
The Management recognizes that the adoption of a quality management system, as identified and described in the ISO 9001: 2015 and ISO / TS 22163 (IRIS 3) standards, and a skills management system, as defined in the COCS 30 / DT of Trenitalia, represent today the most appropriate tools to proceed in this direction.
The achievement of high levels of customer satisfaction, the search for continuous improvement of performance and technical safety standards of products require the application of a set of activities such as:
- orientation of the organization to the market and to the client,
- activity planning based on risk prevention and search for opportunities,
- structured training and training of staff to the principles and criteria of quality,
- complete adoption of current laws and technical regulations concerning railway applications and customer specifications,
- application of risk assessment methodologies;
- maximum attention to the safety of operators,
- propensity for technological innovation,
- continuous verification of the conformity of the products and workings with the pre-established quality and safety requirements,
- systematic assessment of the adequacy, suitability and effectiveness of the quality management system to achieve the objectives set.
The general objectives that the General Management has identified and which must be achieved with the involvement of all staff and all collaborators can be summarized as follows:
1. Systematic application and continuous improvement of the quality management system,
2. Reduction of non-compliance,
3. Full compliance of the products with the technical safety requirements,
4. Optimization of working conditions and elimination of injuries,
5. Reduction in the number of written and verbal complaints by customers,
6. Acquisition and maintenance of the professional requirements of the personnel responsible for the maintenance of rolling stock safety organs,
7. Maximum attention to the satisfaction of the client's expressed and implicit needs,
8. Improvement of the company image,
9. Increase in business volume.

Certificazioni
ISO 9001:2015 Certificate n. 11580/04/S
Activity field of the standard: Design, realization and manutention of captative systems and electrical, electomechanic, mechanic, pneumatic components for rail applications. Design and realization of upgrading and revamping of rail wehicles. Manutention of rail wehicles.

IRIS rules:2017 ISO/TS 22163 Certificate n. 78/14/IRIS
Activity field of the standard: Design, realization and manutention of captative systems and electrical, electomechanic, mechanic, pneumatic components for rail applications. Design and realization of upgrading and revamping of rail wehicles. Manutention of rail wehicles.

ISO 9001:20015
IRIS
CONTACT S.R.L. Unipersonale - Partita IVA: 07729050638 | R.E.A. di Napoli: 652975 | Cap. Sociale: € 50.000 i.v. | Sede Legale: Via G. Porzio Isola E7 - 80143 Napoli (NA)
Sede Operativa: Via Farina - Zona Industriale di Marcianise ASI Sud - 81025 - Marcianise (CE) - ITALY
Telefono: +39 0823 821529 | Fax: +39 0823 253291
E' vietata la riproduzione parziale o totale dei contenuti senza espressa autorizzazione della CONTACT S.R.L.. Supporto e suggerimenti sito web info@contactsrl.eu